Frequently Asked Questions
Everything you need to know about your Isamaya beauty experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress.
Are Isamaya products cruelty-free?
Yes, we are committed to ethical beauty. All Isamaya products are 100% cruelty-free and we do not test on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
How do I find the right shade for my skin tone?
Each product page features a detailed shade guide and model swatches. If you need further assistance, our beauty experts are available via live chat for a personalized consultation.